Introduction

Hackerbook Technologies (“Hackerbook,” “we,” “us,” or “our”) is a cyber security and ethical hacking training institute and services provider based in Marathahalli, Bengaluru. We teach people how to protect data for a living, so we apply the same standard to your data.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website www.hackerbook.in, our enquiry and demo-booking forms, phone calls, SMS, WhatsApp and email communications, our classroom and online training programmes, certification exam registrations, placement assistance, IT services and IT staffing.

We process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws. By using our website or sharing your details with us, you agree to the practices described in this policy.

Who This Policy Applies To

• Visitors browsing hackerbook.in
• Prospective learners who enquire about a course, book a demo or request a callback
• Enrolled students, freshers and interns in our training programmes
• Candidates registering for certifications such as CEH, CompTIA Security+, CCNA, OSCP, CISSP and others we offer
• Job seekers using our placement assistance or IT staffing services
• Businesses and their representatives using our IT services

Information We Collect

Information you give us

Course enquiries and demo bookings: your name, mobile number, email address, city, the course or certification you are interested in, your preferred batch timing and mode (classroom or online), and any message you send us.

Enrolment: your postal address, date of birth, educational qualifications, work experience, a photograph, and identity details where a certification body requires them to register you for an exam.

Payments: your billing name, GST details (if you need a GST invoice) and transaction references. Card, UPI and net banking details are entered directly with our payment gateway partner. Hackerbook does not see or store your full card number, CVV, UPI PIN or banking passwords.

Placement assistance and IT staffing: your resume, skills, certifications, employment history, current and expected role, and notice period.

Business clients: the name, designation, work email and phone number of your company’s contact persons, and project details you share with us.

Communication and opt-in records

When you agree to hear from us, we record when and how you gave consent (for example, a ticked checkbox on a web form, a lead form on Google or Meta, or verbal consent on a call). We also keep a record of your replies, HELP requests and STOP requests, along with basic call details such as your number, the date and the call duration. If a call is recorded for quality or training purposes, you will be told at the start of the call.

Information collected automatically

Like most websites, our servers and analytics tools automatically log your IP address, browser type, device type, operating system, internet service provider, pages visited, referring and exit pages, date and time of visit, and clicks. We use this to understand how visitors use our site, fix problems and keep the website secure. This data is not used on its own to identify you.

Information from third parties

We may receive your details from advertising platforms (when you submit a Google or Meta lead form or call us from an ad), from certification bodies (exam scheduling and results), from your employer (for company-sponsored training), and from people who refer you to us.

How We Use Your Information

We use your personal information only for clear, specific purposes:

• To respond to your enquiry, call you back and provide course counselling
• To enrol you, allocate a batch, deliver classes and give you access to our hacking labs and study material
• To register you for certification exams and share the details the exam body needs
• To issue course completion certificates and verify them when an employer asks
• To provide placement assistance, including sharing your resume with hiring partners (only with your consent)
• To process fees, issue invoices and meet GST and accounting requirements
• To send class reminders, schedule changes, exam dates and fee reminders
• To share new batches, course launches and offers, where you have agreed to receive them
• To measure and improve our website and advertising campaigns
• To detect and prevent fraud, misuse and security threats
• To comply with legal obligations and respond to lawful requests from authorities

Consent and Withdrawal of Consent

We collect and use your personal data based on the consent you give us, or for other lawful purposes permitted under the DPDP Act, such as completing a service you asked for or meeting a legal requirement. You can withdraw your consent at any time by emailing info@hackerbook.in. Withdrawing consent will not affect processing already carried out, but it may mean we can no longer provide some services, such as exam registration or placement support.

Calls, SMS, WhatsApp and Email Communications

Opting in

When you submit an enquiry form and tick the consent box, fill in an ad lead form, or call our counsellors, you agree to receive calls, SMS, WhatsApp messages and emails from Hackerbook about your enquiry and our training programmes. Every opt-in point clearly explains what you will receive and links to this Privacy Policy.

What we send

• Enquiry follow-ups: course details, fee information, demo class invitations and batch start dates
• Learner updates: class reminders, schedule changes, lab access details, exam dates and fee reminders
• Promotional messages: new batches, workshops, webinars and offers (only if you have opted in)

Message frequency

How often you hear from us depends on whether you are enquiring or already enrolled. Enquiry follow-ups are concentrated in the first few days after you contact us. Enrolled learners receive reminders linked to their batch schedule. Promotional messages are kept to a reasonable limit each month. Standard message and data rates from your mobile operator may apply.

TRAI and DND compliance

Our promotional SMS and calls follow TRAI’s Telecom Commercial Communications Customer Preference Regulations. Messages are sent through registered DLT headers and approved templates, and we respect your National Customer Preference Register (DND) settings unless you have given us explicit consent to contact you.

How to opt out

You can stop receiving messages at any time:

• SMS: reply STOP to any message
• WhatsApp: reply STOP, or tell us in the chat that you no longer want updates
• Email: click the unsubscribe link at the bottom of any email
• Phone: tell our counsellor during the call
• Anytime: email info@hackerbook.in or call +91 85499 95000

You will receive a confirmation, and no further promotional messages will be sent unless you opt in again. If you are an enrolled learner, we may still send essential messages about your classes, exams and payments.

Need help?

Reply HELP to any SMS or WhatsApp message, or contact us at info@hackerbook.in or +91 85499 95000.

Links in our messages and our security promise

Our messages may include links to course pages, class joining links, lab portals or payment pages. We only send links that point to hackerbook.in, our official learning platforms or our payment gateway partner.

Cookies and Tracking Technologies

We use cookies and similar technologies to run our website and understand how it is used:

• Essential cookies keep the website and forms working properly
• Analytics cookies (such as Google Analytics, managed through Google Tag Manager) show us which pages and courses visitors find useful
• Advertising cookies (such as Google Ads conversion and call tracking, and similar tools from other ad platforms) help us measure which ads lead to enquiries and show relevant ads to people who have visited our site

Third-party advertising partners may set their own cookies and receive your IP address when ads are shown. Hackerbook has no access to or control over these cookies. You can block or delete cookies through your browser settings, and you can manage ad personalisation through your Google and Meta account settings. Blocking some cookies may affect how parts of our website work.

How We Share Your Information

We share personal data only when needed and only with:

• Service providers who help us run our business, such as website hosting, CRM, email, SMS and WhatsApp messaging providers, payment gateways, and online learning and lab platforms. They may use your data only to provide services to us.
• Certification bodies such as EC-Council, CompTIA and Cisco, when you register for their exams through us.
• Hiring partners and employers, when you take part in placement assistance or IT staffing, and only with your consent.
• Your employer, if your training is company-sponsored, limited to attendance, progress and completion details.
• Government and law enforcement authorities, when required by law or to protect the rights, safety and security of Hackerbook, our learners or others.

How We Protect Your Data

Security is what we teach, and it is how we operate. We use reasonable technical and organisational safeguards, including SSL/TLS encryption on our website, role-based access so that only authorised staff can view learner records, secure payment processing through certified gateway partners, and regular reviews of our systems and vendors.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that affects you, we will inform you and the relevant authorities as required by law.

How Long We Keep Your Data

We keep personal data only as long as it is needed for the purpose it was collected:

• Enquiry data is kept while your enquiry is active and for a reasonable follow-up period after it closes
• Student records are kept for the duration of your course and afterwards so that we can verify your certificate when an employer asks
• Payment and invoice records are kept for the period required under tax and accounting laws
• Resumes shared for placement are kept while you use our placement services, or until you ask us to delete them

When data is no longer needed, we delete it or anonymise it securely.

Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you and how we use it
• Correct, complete or update inaccurate or incomplete data
• Erase your personal data when it is no longer needed, unless we must keep it by law
• Withdraw consent at any time
• Raise a grievance with us and, if unresolved, with the Data Protection Board of India
• Nominate another person to exercise these rights on your behalf in case of death or incapacity

If you are accessing our website from outside India, you may have additional rights under laws such as the EU/UK GDPR or the California Consumer Privacy Act, including the right to data portability and to object to or restrict certain processing. We will honour these requests where they apply.

To exercise any of these rights, email info@hackerbook.in. We may need to verify your identity before acting on your request. We aim to respond within 30 days.

Children’s and Minors’ Privacy

Our training programmes and services are designed for adults aged 18 and above. If a learner under 18 wishes to join a course, we will collect and use their personal data only with verifiable consent from a parent or legal guardian, as required by the DPDP Act. We do not track the behaviour of children or show them targeted advertising.

If you believe a minor has shared personal information with us without parental consent, please contact us immediately and we will remove it from our records.

International Data Transfers

Some of our service providers, such as cloud hosting, email and analytics tools, may store or process data outside India. Where this happens, we work with reputable providers and take reasonable steps to keep your data protected, in line with Indian law.

Third-Party Websites

Our website and messages may link to third-party websites, such as certification body portals, YouTube, social media pages and payment gateways. This Privacy Policy does not cover those websites. Please review their privacy policies before sharing your information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or the law. The updated version will be posted on this page with a new “Last updated” date. If the changes are significant, we will notify enrolled learners by email or message. We encourage you to review this page periodically.

Grievance Officer and Contact Us

If you have questions, concerns or complaints about this Privacy Policy or how we handle your data, please contact our Grievance Officer:

Grievance Officer

[Full name of Grievance Officer]

Company

Hackerbook Technologies

Address

RJ Garden, #96, 3rd Floor, Chinnappanahalli, Marathahalli, Bengaluru, Karnataka 560037

Email

info@hackerbook.in

Phone

+91 85499 95000

Website

www.hackerbook.in

We aim to acknowledge your request within 2 working days and resolve it as quickly as possible.

Sample Messages

Frequently Asked Questions

Does Hackerbook sell my personal data?

No. Hackerbook never sells your personal data or shares it with other companies for their marketing. We share it only with service providers, certification bodies and, with your consent, hiring partners.

How do I stop calls and WhatsApp messages from Hackerbook?

Reply STOP to any SMS or WhatsApp message, tell our counsellor on the call, or email info@hackerbook.in. We will stop promotional messages and send you a confirmation.

Will Hackerbook share my resume with companies?

Only if you join our placement assistance or IT staffing services and agree to it. You can ask us to stop sharing or delete your resume at any time.

Does Hackerbook store my card or UPI details?

No. Payments are handled by our secure payment gateway partner. We only receive the transaction reference and payment status.

How can I delete my data from Hackerbook?

Email info@hackerbook.in with your request. We will verify your identity and delete your data, except for records we are legally required to keep, such as tax invoices.

Will Hackerbook ever ask for my OTP or password?

Never. If someone claiming to be from Hackerbook asks for an OTP, password, PIN or CVV, do not share it and report it to info@hackerbook.in.